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Terms & Conditions of use

By placing an order on this site, the buyer must agree fully to the compliance of the terms and condition set by visionmobile.ca. Vision Mobile reserves the right to take any legal action against the buyer if terms and policy is violated.

Payment
We accept PayPal as a means of a quick, secure payment plan. You the customer is not required to have a PayPal account to make a payment with PayPal, all major credit cards are accepted. We accept MasterCard, Visa and now Electronic Email Transfer EMT. All payments made by credit cards will be faxed an authorization form to sign and all deliveries must be made to the sellers billing address only no P.O box address. All Ontario residents must pay GST & PST on all sales and service. Any products purchased from us using a credit card, must have your items shipped to the billing address of the credit card holder. Please note unlock codes are not shipped to a physical address. All the unlock codes are delivered to the email address that is registered on the website. We accept payment with PayPal but ONLY "Confirmed Addresses" with PayPal will be accepted. We will send your item to the confirmed address only, no exceptions.

General Processing Information:
Vision Mobile has seven business days to complete the transactions after receiving the payment. Vision Mobile has the right to take up to seven business days to process any incoming orders. Orders received after 5:00 PM Eastern Time will be processed on the next business day. Normal processing time for an order is taken within 24-48 hours after a full compliance payment is received by Vision Mobile. For compliance payment detail, please refer to our payment method section of this agreement.
Upon payment received by the seller, all sales are final. No Refund or Exchange will be issued. For defective items, replacement and repair please refer to our Limited Warranty Coverage and Return Policy sections.

Shipping Policy:
Buyers should confirm the shipping origin location with Vision Mobile if they have any questions and concerns regarding shipping issues.
The seller Vision Mobile liability on shipment ends once the courier service takes custody of the item. This simply means that Vision Mobile liability on each shipment ceases at the point of drop off or hand over to the courier service. If the item is lost from this point onwards, the seller Vision Mobile will not take any responsibility. The Shipment does not come with any standard insurance unless special request is made. Shipping insurance option is available for buyers; please email us regarding shipping insurance quotation for your location.

Product Compatibility/Specification/Color Choices:
Vision Mobile does not respond for any network dependent features and firmware related issue. Examples on network dependent features are MMS/GPRS/WAP/SMS/Messaging/Voice Mail Indicator/ Data Transfer/Network Frequency as well as any other device operations that have interaction with their service providers. Buyers are responsible for ensuring the products compatibility with their network operator / service provider.

Any operation features on the product which is not listed above will be determined by the seller, Vision Mobile whether it is a network dependent feature. The seller, Vision Mobile has the right to make the final decision on whether a feature is considered network dependent or not. The seller, Vision Mobile has the right to make the final decision on whether an issue is firmware related or not. Buyer should be aware that network dependent features and firmware issues are not covered by our limited warranty coverage. Please refer to our limited warranty coverage section for more details.

The buyer should also be aware that items they are purchasing may not be intended for your country or region. Therefore, the language specification on the device and manual may or may not fully support the language of your desire. In the event that an English manual is not available in the particular version that we shipped out, VisionMobile does not have the obligation to provide a copy of an English manual to the buyer. However, we do try our best to provide printed English manual in most cases.
The product advertised may not be manufacture intended for your country or region, therefore the product configuration and the related accessories may not be suitable or compatible in your country or region. Vision Mobile will not be responsible for any compatibility of the product and its accessories in your region or country.

Language version, firmware version and color are shipped at a random basis unless prior arrangement is made by the buyer. Buyer should list all of their requests/preferences prior to checking out and follow up with an email after payment is made. Once the item is shipped, no exchange will be granted on language version, firmware version and color choices. It is the buyers responsibilities to ensure that their email is receive by the seller. For mobile phone purchases, the keypad will support both alphabetic and numeric characters. However, some versions or models possess additional language characters. These could be in Chinese, Arabic, or other languages. Unless the buyer has specified their preference prior to payment, Vision Mobile will ship it at a random basis.

Limited Warranty Coverage Policy:
All phones that we are selling carries a seven days DOA and a 1 year Manufactures warranty, simply send us and mail. The manufacturer's warranty is offered by the manufacturer only, not by Vision Mobile, and maybe be restricted by geographical constraints. The manufacturer will determine which country the product should be sent to for servicing. Please note that the servicing country can be other than United States, United Kingdom, or Canada.

International buyers must pay for any additional shipping. All accessories including Bluetooth Headsets are not covered by the warranty.

DOA - Dead on Arrival implies that the product either cannot be turned on or be ready in use after taking out from the box. The buyer must report this problem to the seller within 48 hours upon receiving product. If the item is not tested or examined by the buyer within the first 48 hours after the good is received, DOA return policy will not be applicable to the buyer. No further exception will be considered about the time issue. The 48 hour period starts from the time the item shows delivered by the courier tracking system. The item will either be repaired or replaced. In the event that an item cannot be repaired or replaced due to product availability, the item will be replaced for equal or lesser value. A repair order can take up to 30 business days starting from the day when Vision Mobile received the defective unit. The seller, Vision Mobile has the right to make the final decision on whether a replacement or a repair process should be issued under any circumstances or situation.

Each product is undertaken by one year limited warranty repair coverage. Intermittent issues on the product will not be covered under our limited warranty policy. The fault that described by the buyer MUST not be an intermittent problem; it must be a permanent fault that can be easily identified on every usage or access on that feature. The seller, Vision Mobile has the right to make the final decision on whether the issue pointed out is considered permanent defects or not. The seller, Vision Mobile has the right to make the final decision on whether a repair process should be issued under any circumstances or situation.
Network dependent features or firmware related issues will not be covered by our limited warranty repair coverage. Please refer to our product compatibility section regarding the description of network dependent features. The seller Vision Mobile has the right to determine whether the issue pointed out by the buyer is considered a network dependent feature or not. The seller, Vision Mobile has the right to make the final decision on whether a repair process should be issued under any circumstances or situation.
Vision Mobile reserves the final rights to approve any DOA replacement or a warranty coverage repair. The seller, Vision Mobile also has the right to make the final decision on whether the issue pointed out by the buyer is consider a defect or not. In the event that a replacement or repair is not granted to the buyer, the buyer will have to find their own repair source and is responsible for all the related cost and expenses.

The repair process by Vision Mobile usually takes 2 to 4 after item is received from the buyer. However, there is no guarantee on the time frame.

Return Policy:
All returned product is subject to the approval by the seller. Returned items without an approval RMA (Return Material Authorization) number from the seller will not be processed. Any shipping and handling expenses on returns without an RMA will be the buyers responsibility. A legal action will be taken if buyer refuses to take responsibility on these charges along with the cost of any legal expenses that occur.

Upon receiving the defective item from the buyer, the seller will examine and test for the defective claim that was made by the buyer. Unless the seller can reproduce the same fault indicated by the buyer, the return will not be accepted. All return shipment from Vision Mobile will be via ground shipping method or the equivalent subject to be determined by Vision Mobile.

In the event of returning the product, the buyer is fully responsible for the safe return of the product to us. Item must be returned within 7 days after the issue of an RMA. The return merchandise should include the following RMA number that was issued by the seller, Vision Mobile, buyers full name, shipping address, contact phone number, and the reason for return. All accessories and manual must also be included inside the package as it was originally received by the buyer. Returned merchandise should be double boxed and well packed. Any missing parts, damaged items or inappropriate information will not be accepted. Any unidentified return which is aged over 14 days, Vision Mobile will have the right to dispose such item without notifying the buyer. No replacement will be issued on the unidentified return once it has been disposed. The buyer is responsible for the return shipping cost. The standard replacement shipping by Vision Mobile will be ground shipping or the equivalent, subject to be determined by Vision Mobile.

Unlock Code / Unlock Service Provided by us:
Unlock code supplied by us guaranteed to work. If the unlock code supplied by us did not work then, the buyer must prove that it did not work on their phone. Buyer must provide Error Message that appear on the phone when unlocking the phone. Vision Mobile will try to solve the matter in timely manner. Buyer might have to show video proof in some cases that unlock code/ unlock did not work. Video proof must show the serial #/IMEI# and the error message clearly. Refund will not be given without video proof. If we can not fix the problem remotely then the customer has to bring their phone to our shop located in Scarborough. If you are located far from our shop, you may mail the phone to us to troubleshoot the problem. If we determine that the unlock did not work at the shop then the refund will be provided to the customer. If you do not agree with any of the above, please do not place the order online. Do not place the order online unless you agree with our terms. You may visit our shop in person to unlock your phone. Vision Mobile is not responsible for the phones that has been tried to unlock by wrong code by the user. Refund will not be given for those who tried to unlock the phone with wrong code and their phone is hard locked. It is buyers responsible to find out if the phone is hard locked or not. Refund will not be given for hard locked phones.

Repair Warranty Policy:
No warranty for cracked, broken & physical damage screens. The screen that is replaced by us must be in perfect condition, the condition that was given to you when the repair was completed. Any visible crack will void repair warranty. Periodic checks, maintenance, repair and replacement of parts due to normal wear and tear. Abuse or misuse, including but not solely limited to the failure to use this product for its normal purposes or in accordance with manufacturer instructions on usage and maintenance. Defects resulting from usage of the product in conjunction with accessories that are not approved by manufacturer for use with this product. Failure of the product arising from incorrect installation or use not consistent with the instructions and technical or safety standards prescribed in the product user manual. Unauthorized modification to the software of the phone will void warranty (i.e Rooting/Jailbreak). Any problem related to the repair must be reported immediately. Warranty will not be honored once the warranty period is over.

Accidents, Acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations or any cause beyond the control of manufacturer. Damage of the battery caused by overcharging or failure to use in accordance with the specific instructions of core outlined in the product user manual. The serial no. on the product has been altered, deleted, removed or made illegible. The batteries are charged by chargers other than those approved by manufacturer. Any of the seals on the battery enclosure or cells are broken or show evidence of tampering. No return on electrical & battery parts. 20% restocking charge on all approved returns.

 
Sellers Liability:
The seller, Vision Mobile will not be liable for any personal or physical injury, and damages caused by the product auctioned off above. For safety handling and operation of the product, please reference to the instruction manual which comes along with the product or contact manufacture directly. Any recall on product by manufacture will not be handled through the seller Vision Mobile. Buyers should contact the manufacturer directly for any related questions or inquiries.

Vision Mobile does not have any obligations in providing any technical support on the sold product. Please contact the manufacturer or your service provider directly for technical and product assistance.

Email us at info@visionmobile.ca for any questions regarding the above terms and condition