Store policy

Refund & Return Policy

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

Last updated October 22, 2026

  • 14 days to return or exchange from the date of purchase.
  • Unused & boxed in the same condition you received it, in the original packaging.
  • Receipt needed a receipt or proof of purchase is required.
  • Regular price only sale items cannot be refunded.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Items that can’t be returned

Several types of goods are exempt from being returned. Headsets, such as Bluetooth headsets and any headsets in general, cannot be returned.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Partial refunds

There are certain situations where only partial refunds are granted:

  • Phones or accessories with obvious signs of use.
  • Software or video games that have been opened.
  • Any item not in its original condition, damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company. It may take some time before your refund is officially posted.
  3. Next, contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund, please contact us at info@visionmobile.ca.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@visionmobile.ca and send your item to: 3341 Markham Road, Unit 119, Scarborough, Ontario M1X 0A5.

Shipping returns

To return your product, mail it to: 3341 Markham Road, Unit 119, Scarborough, Ontario M1X 0A5.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.