Repair Service Warranty

What’s covered

If the original repair fails within 90 days, we fix it free. That covers:

• A replacement part that becomes defective under normal use.
• Problems caused by the repair work itself.

What isn’t covered, and why

• Accidental or physical damage. If the phone is dropped and the new screen cracks, that’s new damage, not a failed repair. No shop can control what happens after a device leaves.
• Liquid damage. Liquid exposure after the repair is excluded. Also, repairs on devices that were already liquid-damaged carry no warranty at all, because corrosion can keep spreading on the board after the repair.
• Misuse. For example, forcing a cable into a port, or using a device in conditions it isn’t designed for.
• Software-only issues. App crashes, update problems or settings issues aren’t hardware failures. That said, some symptoms that look like software can be hardware, so ask us if you’re unsure.

How to tell if a problem is covered

Ask yourself two questions:

1. Is the problem related to the part we replaced? If we replaced your battery and the camera later fails, that’s a separate issue.
2. Has anything happened since the repair? A drop, a spill, a crushed corner or a bent frame changes the picture.

If the answers are “yes” and “no”, it’s very likely a warranty case. When in doubt, call us at (416) 844-1111 and describe what’s happening.

Tips to protect your repair

• Use a good case and screen protector. A fresh screen is just as breakable as the original.
• Keep your receipt or invoice. It shows the repair date and what was done.
• Report problems early. Don’t wait until day 89. If something feels off, like touch issues or a loose port, tell us right away.
• Avoid DIY fixes after a repair. Opening the device yourself makes it impossible to tell what caused a new problem.