Privacy Policy

About this policy

Vision Mobile (3341 Markham Road, Unit 119, Scarborough, Ontario M1X 0A5) is responsible for the personal information described here. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Questions or requests about your information can go to our privacy contact at info@visionmobile.ca or (416) 844-1111.

What we collect

• Orders: your name, email, phone number, billing and shipping address, and what you bought.
• SIM, eSIM and service orders: the details needed to activate or complete the service, such as your phone model, activation date and email.
• Repair estimates and bookings: your name, phone number, email, device model, the repair you need and any notes you add.
• Your account: if you create one, your login details and order history. If you sign in with a social account, such as Google, we receive your name and email from that service.
• When you contact us: whatever you share by phone, text, WhatsApp, email or in person.
• Payments: card and bank details go straight to Stripe or PayPal. We only receive limited information, such as the card type, the last four digits and whether the payment worked.
• Website use: your IP address, browser and device type, and the pages you visit. Some of this is collected for security, and some through analytics if you agree to cookies.

How we use it

• To process and deliver your orders, and to activate SIM, eSIM and plan services.
• To book, carry out and follow up on repairs, including warranty claims.
• To contact you about your order, repair or question.
• To protect the website and our customers from fraud, spam and attacks.
• To understand how the website is used and improve it (only with your consent).
• To keep the records we need for accounting, tax and legal reasons.

We don’t send marketing emails unless you’ve agreed to receive them, and every marketing email has an unsubscribe link.

Your device during a repair

We don’t look through the photos, messages or other data on your device. If you give us your passcode, we use it only to test the device before and after the repair.

For data transfers, we handle your data only to move it to your new device.

Cookies and analytics

The website uses cookies that are needed to make it work, such as keeping items in your cart and keeping you signed in.

We use Google Analytics to see how the website is used. It only runs if you accept analytics cookies in the cookie banner. You can change your choice at any time using the cookie settings button on the website.

Some pages include services from other companies that may set their own cookies, such as Google Maps on our contact page, Google reCAPTCHA on forms to block spam, and the Stripe and PayPal payment forms at checkout.

Who we share it with

We don’t sell or rent your personal information. We share it only with companies that help us run the store, and only what they need:

• Payments: Stripe (including Affirm, if you choose it) and PayPal.
• Website hosting, email and security: our hosting provider, our email delivery service and our website security software.
• Analytics and website services: Google (Analytics, Maps and reCAPTCHA).
• Phone carriers: when you order a SIM, eSIM or plan, so the service can be activated.
• Shipping companies: when we ship an order to you.

We may also share information when the law requires it, or to protect our customers or the business from fraud.

Some of these companies store or process information outside Canada, mainly in the United States, where it may be accessed under the laws of that country.

How long we keep it

We keep personal information only as long as we need it for the reasons above. Order and payment records are kept for as long as Canadian tax and accounting rules require. When we no longer need information, we delete it or make it anonymous.

How we protect it

The website uses a secure (HTTPS) connection, payments are handled by Stripe and PayPal, and access to customer information is limited to the people who need it. No system is perfectly secure, but we take reasonable steps to protect your information.

Your choices and rights

• Ask what personal information we have about you, and get a copy.
• Ask us to correct information that’s wrong.
• Withdraw your consent, for example to analytics cookies or marketing emails.
• Ask us to delete your account and information we no longer need to keep.

Contact us at info@visionmobile.ca or (416) 844-1111 to make a request. We may need to confirm your identity first. If you’re not happy with our answer, you can contact the Office of the Privacy Commissioner of Canada.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed. Our Terms and Conditions explain the other rules for using our website and services.