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Store policy

Terms and Conditions

These terms cover buying from our website and using our repair, unlocking and phone services at our Scarborough store. If anything is unclear, ask us before you order.

Last updated November 10, 2026

  • Prices in CAD with any taxes shown at checkout before you pay.
  • Secure payments processed by Stripe and PayPal.
  • 14-day returns on eligible items, as set out in our refund policy.
  • 90-day warranty on parts and labour for every repair.

About these terms

These terms apply when you buy from visionmobile.ca or use our services at 3341 Markham Road, Unit 119, Scarborough, Ontario M1X 0A5. By placing an order or leaving a device with us, you agree to them.

Our Refund & Return Policy and our Repair Service Warranty are part of these terms.

Prices and payment

  • Prices are in Canadian dollars. Any applicable taxes are shown at checkout before you pay.
  • Online payments are processed securely by Stripe and PayPal. We never see or store your full card number.
  • If a product is listed at the wrong price by mistake, we’ll contact you before your order is processed. You can then go ahead at the correct price or cancel for a full refund.
  • Repair prices shown online are for the repair listed. If we find a different or additional problem when we check your device, we’ll tell you the price before doing any extra work.

Online orders

Your order confirmation email means we’ve received your order. We may cancel an order and refund it in full if an item is out of stock, was listed at the wrong price, or the payment can’t be verified.

Some products, including phones, are marked In-store purchase only and can only be bought at the store.

Product photos are for illustration. Colours and packaging may differ slightly from what’s shown.

SIM cards, eSIMs and prepaid plans

Phone service is provided by the carrier. Coverage, speeds and plan features are set by the carrier and can change.

Before you order, please make sure your phone is unlocked and, for an eSIM, that it supports eSIM. Ask us if you’re not sure. Please give us the correct details (such as your phone model, email and activation date) so we can activate on time.

Unlocking and lock removal

We only unlock or remove locks from devices that you own or are allowed to use. We may ask for proof of ownership, such as a receipt, and we’ll refuse the service if we can’t confirm it.

How long an unlock takes, and whether it’s possible, depends on the carrier, the manufacturer and the device’s status. We’ll tell you if a device can’t be unlocked.

Repairs

  • Back up your data first. Repairs can sometimes erase data. We take care with every device, but we can’t be responsible for lost data, so please back up before you drop off.
  • Existing damage. Devices that have liquid damage, a bent frame or earlier repairs can have hidden problems that only show up during or after a repair. We’ll tell you about anything we find.
  • Passcodes. We may ask for your passcode so we can test the device before and after the repair. You can also remove it or stay with us while we test.
  • Pick up promptly. We’ll contact you when your device is ready. Please collect it as soon as you can.
  • Warranty. Every repair comes with our 90-day Repair Service Warranty.

Our responsibility

As far as the law allows, our responsibility for any product or service is limited to the amount you paid for it. We aren’t responsible for indirect losses, such as lost data or loss of use while a device is being repaired.

Nothing in these terms takes away your rights under Ontario’s Consumer Protection Act, 2002 or other consumer protection laws.

Changes and governing law

We may update these terms from time to time. The terms on this page when you place your order or drop off your device are the ones that apply.

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.